Verizon Guilty Again

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Verizon Guilty of another Illegal Business Practice

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Maybe Verizon just don’t care about their image.  Last year they were caught in a class action lawsuit and were ordered to pay users damages for charging them for services not requested.  Approximately 12 months ago Verizon lost in a battle where they were charging basic cell phone customers for data access even if the customer(s) did not request Internet Services or even owned cell phones that were capable of Internet.  I personally spoke to a Verizon representative last year who displayed the attitude that they really didn’t care and offered no apologies.  I personally declined the paperwork and red tape to collect any of the class action monies awarded but did pay Verizon to break my contract on 3 phones.

Now, in a totally non related case, Verizon has been ordered by the FCC to pay the government a record 7.4 million dollars for violating the privacy rights of around 2 million customers.  Apparently Verizon used their customers personal information to target specific services to them without offering their customers an opt out option as required by law.

The 7.4 million dollar fine by the Federal Communications Commission (FCC) is the largest fine ever involving privacy issues associated with personal information of telephone users according to the FCC.  Still the amount may not be a big hit for Verizon, a company that generated $31.5 billion in the second quarter of 2014 alone.

Customers need to wake up and smell the coffee.  If Verizon does not lose a significant market share for their actions then what real incentive would they have to straighten up?  Who is your cell phone carrier?  Are you willing to make the sacrifice to change carriers to make a statement that as customers we wish to be treated fair?  I hope so.

 

Dale Poston

A1 Mobile Computer

dale@a1mc.net

daleposton@msn.com

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